Dennis Arter, an ASQ Fellow and one of our Spring Conference Keynote Speakers this year, will be delivering two of the public courses being offered by ASQ National in St. Louis in November.

Quality Audits for Improved Performance

This is a basic course for both internal and external auditing. Move from compliance (policing) to management (performance improvement) auditing. It covers preparation, performance, reporting and closure. The curriculum follows the ASQ Certified Quality Auditor Body of Knowledge and assumes participants have no auditing experience. Learn how to present audit findings such that managers want to change current practices.

November 12-13, St. Louis – Click here to register.

Process-Based Auditing

Designed for managers and professional staff already familiar with fundamental quality auditing concepts, this one-day course focuses on business processes and how to audit them. The course is especially useful for those faced with assessing the process approach to quality management called for in ISO 9001:2000. This workshop will show you how to move your current audit program from boring to brilliant. All aspects of the audit (planning, performing, reporting and closure) are covered.

November 14, St. Louis – Click here to register.

For a complete listing of ASQ public courses being offered in St. Louis, please visit the ASQ National Website at: http://www.asq.org/training/locations/st-louis.html.

# posted by ASQ St. Louis @ Friday, October 05, 2007