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Please register by Monday February 18 by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members registering and pre-paying online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Pursuing Process Excellence - How to Sustain Your Improvement Efforts

Half-Day Workshop delivered by
Kevin McManus, Performance Improvement Coach, Great Systems!

Tuesday, February 19, 2007
1:00 - 5:00 pm (prior to the February Membership Meeting)
Engineers' Club of St. Louis
4359 Lindell Blvd. St. Louis, MO 63108 (map)
(314) 533-9333


About the Workshop
Most organizations want to go faster - they want to reduce errors and costs, improve customer service, and reach higher levels of performance in general. Unfortunately, many struggle to attain, let alone sustain, process excellence, in spite of their efforts to install improvement approaches such as six sigma and lean practices. What's holding them back?

With most implementation efforts, project teams and training courses are used to drive the performance improvement initiative. While a project team approach, where a select percentage of employees regularly participate in improvement activities, can deliver significant short term gains, it is not enough to either build the use of these techniques into an organization's work culture or create a new approach to doing work that is sustainable over the long term.

The small percentage of truly high performance organizations that exists has figured this out. They realize that sustained success over time cannot be realized by relying on project teams and training alone. Instead, they design their work systems to make it mandatory that each employee, and in particular, each process owner, both learn these skills and use them on a daily basis. This workshop will help you create a plan for making such changes yourself.

In this workshop, you will learn how to:

• Model the approaches used by high performance organizations to streamline your own change effort
• Clarify the degree to which you are willing make the changes for sustaining true process excellence
• Identify specific workplace changes that are need to build process excellence into each person's job
• Overcome those system barriers that typically derail process excellence efforts in most organizations
• Create an action plan for implementing your workshop learnings and strategies

First Presentation: Emotional Intelligence in the Workplace by Jim Zaitz, Organization Development Specialist, GMAC Insurance.

Second Presentation: Personal Power Profiles: Understanding the Three Aspects of the Mind by Dixie Gillaspie, Co-founder and President, Pure Synchrony.

Tuesday, January 15, 2008
Favazza’s
5201 Southwest Ave St. Louis, MO 63139
(314) 772-4454

• 5:30 - 6:00 pm: Registration and Social
• 6:00 - 7:00 pm: First Presentation – Emotional Intelligence in the Workplace presented by Jim Zaitz
• 7:00 - 8:00 pm: Dinner & Section Business
• 8:00 - 9:00 pm: Second Presentation – Personal Power Profiles presented by Dixie Gillaspie

Please register by Monday, January 14, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members registering and pre-paying online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Map to Favazza’s

Driving Directions

From Lambert International Airport to Favazza's:

1. Head toward the I-70 E entry ramp and go onto I-70E - go 0.7 mi
2. Take exit 238B to merge onto I-170S - go 7.9 mi
3. Take exit 1A to merge onto I-64E towards St. Louis - go 4.5 mi
4. Take exit 36A and merge onto South Kingshighway Blvd - go 1.1 mi
5. Turn right at Southwest Ave - go 0.4 mi
6. Arrive at 5201 Southwest Ave, St Louis, MO 63110

Click Here To Go To Favazza’s Website

First Presentation

Presented by Jim Zaitz
Organization Development Specialist
GMAC Insurance

In its simplest terms, emotional intelligence (EQ) is the dimension of intelligence responsible for our ability to mange ourselves and our relationship with others. To get to the next level of competence, we must blend the intellect we have with the invaluable competencies of EQ. So much emphasis has been placed on intellect in the past. And, intellect is invaluable. This class will provide the frame work for you to work with your team more effectively by increasing your self-awareness, managing your emotions, pickup on social cues and building effective working relationships.

In this presentation you will:

• Learn key concepts in Emotional Intelligence
• Understand the business case for EQ
• Discover your EQ skill levels
• Learn EQ skill techniques that enable you to monitor and manage your emotions and behaviors for your own benefit and that of your team
  

About the Speaker

Jim Zaitz is an Organizational Development Specialist for GMAC Insurance. He is responsible for leading continuous improvement projects throughout GMAC. Jim develops and designs new training courses as well as facilitates training. He has an extensive background that ranges from working for the Division of Child Support Enforcement to Six Sigma Green Belt Project Manager. Jim holds Bachelor of Science degrees in both Psychology and Economics and a Masters degree in Human Resource Training and Development.

Second Presentation

Personal Power Profiles: Understanding the Three Aspects of the Mind

Presented by Dixie Gillaspie
Co-founder and President, Pure Synchrony

This presentation introduces attendees to the three aspects of the human mind with a focus on conation, the instinctive dimension of the mind that predicts how people will take action. We’ll discuss how the human element impacts the success of any business and how business processes and products can be improved by understanding how people are driven to behave and how development teams can use an individual’s method of operation, or MO, to increase creative problem solving and organizational effectiveness.

In any business success depends on creating a system that causes the employees and the consumers to take action in a certain fashion, experience a sense of satisfaction from having taken that action, and become motivated to repeat that action or take further action. Understanding conation; or the instincts that cause people to take action in certain ways that are natural and predictable, has powerful implication both in creating a highly functioning workforce and in creating products and services that resonate with the end user.

Objectives:

1. Attendees gain insights into design that is not simply intuitive, but instinctive.
2. Participants learn techniques for engaging and satisfying instinctive needs of others.
3. Development strategies improve when you understand how individuals are “hard-wired” to take action.
4. Development teams create multi-dimensional services more efficiently when they have instinctive synergy.
5. Development teams will avoid inertia or conflict when they have instinctive synergy.

About the Speaker

Dixie Gillaspie is the co-founder and President of Pure Synchrony, a “people-focused business consulting firm.” Whether coaching a business leader or an entire team, Dixie’s strengths are rooted in her ability to quickly hone in on what she terms “disconnects” in a business. Whether those disconnects exist between departments or team members, between management and teams or between systems and people, Dixie’s respect for individuals, and deep understanding of relationships and synergy, guide her in creating a strategy for bringing everything into alignment. Dixie has a real passion for growing businesses and her clients praise her ability to help them focus on their destination and eliminate the roadblocks that would keep them from reaching it.

Dixie works as an adviser, coach and mentor to her clients and their teams “creating synergy from conflict” and helping them identify and eliminate the roadblocks that are holding them back from achieving their potential. She is a Certified Kolbe Specialist and brings the power of understanding each individual’s striving instincts and Kolbe Action Modes™ into her consulting and coaching. Her talents for bringing people together make her a natural for Kolbe Team Success Seminars (TKM) and team and partner retreats. An engaging speaker, Dixie keeps several key presentations “on tap” and also offers customer workshops and lectures. Dixie’s business experience and people smarts, combined with her natural exuberance, have injected energy and added perspective for hundreds of organizations.

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Please register by Monday, January 15, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members registering and pre-paying online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.