Christiana Care - a large two-hospital health system located in Newark, DE is currently accepting resumes for the following position:

Sr. Operational Excellence Consultant:

• Position plays a lead role in operations improvement support to CCHS departments by functioning as an analyst, facilitator, consultant and/or project manager.
• Masters degree in Industrial Engineering, Healthcare, Business or other closely related curriculum required. Some individual positions may require RN or other clinical education or license.
• Minimum five years experience in healthcare management, healthcare consulting or process improvement required.

The department (Operational Excellence) reports directly to the system COO and as such we are involved in a number of exciting and challenging process improvement projects. Prior experience managing large projects associated with ED throughput, hospital patient flow and acute care redesign a major plus.

If interested, please submit resumes and salary requirements to:

Vernon L. Alders
Christiana Care Health System
Corporate Director, Operational Excellence
4755 Ogletown-Stanton Road
Newark, Delaware 19718

Bridgeport Hospital (425 licensed beds) is a private, not-for-profit hospital and a member of the Yale New Haven Health System. The Performance Management Coordinator reports directly to the VP Performance Management and Risk. There are a total of five coordinators in the department, supported by an analyst. Each of the coordinators supports a specific area of the hospital; surgical, medical, cardiac, critical care, and support services. This opening will support the ED/Support Services area. The Support Services area includes radiology, pathology and labs.

The major responsibility is to provide performance measurement, target definition, evaluation and reporting expertise necessary to drive significant performance breakthroughs within the Emergency and Critical Care Departments. The Coordinator will work with the Risk Management Department to identify potential risk situations as well as with the Yale New Haven Health System (YNHHS) Performance Management to achieve system wide Performance Management initiatives.

The ideal candidate has a clinical background (Emergency Department experience preferred) and is interested in expanding their knowledge of Six Sigma, LEAN, change management and acceleration (e.g. CAP, Workout). Courses on performance improvement methodologies are available through Yale-New Haven Health System's Institute for Excellence (during work hours).

Please submit your resume to Susan Carlow, VP, Steve Harvey & Associates, smc@sharveyassoc.com

Albany Medical Center (AMC) is currently seeking applicants for an Information Services Senior Systems Analyst position. This dynamic position will report to the Director of Clinical Systems. The position will be responsible for the design and execution of clinical workflow analysis initiatives throughout AMC.

The successful candidate will be able to perform structured workflow analysis, benefits identification and realization, and supporting work measurement. The results of these efforts will be integral to the design and implementation of a planned series of major automation efforts throughout AMC. In addition, these efforts will help define and quantify both expected and actual process and dollar benefits derived from automation initiatives. The candidate will be a key contributor on project teams supporting implementation and workflow/data integration for such key systems as clinical documentation, computerized order entry, patient management and billing systems.

The successful candidate will have an undergraduate degree in industrial or systems engineering, statistics or related fields. Additional, formal, on-the-job training leading to certification in systems analysis, process improvement and/or work measurement is preferred. Strong experience over a period of 3-5 years with workflow analysis/re-design in the healthcare setting and second generation work measurement is required. Candidates should have the ability to handle large, complex projects and have knowledge of program management tools and system development life cycle methodologies.

We offer competitive salaries and desirable benefits including generous leave time, health and dental. For immediate consideration please apply via return email to youngcq@mail.amc.edu

Ideal Candidate Profile
IS Senior Systems Analyst

Position Brief
Albany Medical Center is actively engaged in transforming its enterprise through deployment of next generation clinical and patient management systems. Siemens Soarian's repository has been implemented to provide clinical assess to patient records, populated by data generated from areas such as laboratory pathology, radiology, endoscopy and cardiology. Medical images and transcribed dictations are similarly available to clinical staff. Computerized order entry and clinical documentation initiatives are scheduled to go into production in Q-2 of 2008.

The environment is complex as it is moving from a "best of breed" approach to a "best of family" approach. As in most healthcare environments, a number of niche solutions have been integrated into the overall automation design.

Enterprise PACS using Philips Stentor iSite is live.

Cerner Bridge medication administration bar coding is currently in production.
Pharmacy function is highly automated and integrates robotics and bar code uses to assist in filling medication orders and managing inventory.
The long range, board supported, automation plan includes continued systems delivery for the foreseeable future.

Responsibilities

The Senior Systems Analyst will engage in the design and execution of both "Backward Looking" and "Forward Looking" initiatives to:

• Assess and document the impact of recently implemented initiatives
• Assess and document current work flow and participate in design of future work state
• Measure and quantify work process and develop recommendations for staffing current and future staffing levels

AMC's IS customer model calls for routine, frequent and formal IS customer facing meetings whereby communications are fostered and priorities for tactical work efforts are negotiated and fully understood. AMC needs an analyst who is fully capable of engaging customers in a collaborative manner and still maintain focus on difficult tasks and outcomes that may result.

This individual needs to have a strong background in change process and the ability to communicate this to end users in a non-confrontational manner.

This position reports to the Director of Clinical Systems, who reports to the Sr. VP/CIO.

Requirements in addition to those listed in the AMC job description:

This individual needs to be both thoughtful and proactive. They need to be capable of quickly assessing the current environment and assist in identifying where and how process improvement and work measurement will benefit existing and future initiatives.

Although a clinical background is not required, this individual needs to be able to apply form process analysis and work measurement techniques to allow them to identify improvements and determine differentiate between 'theoretical' and "real world" improvements that can be made in this environment while maintaining high levels of patient safety and regulatory compliance.

This individual should have performed and be able to demonstrate strong experience in process improvement and work measurement over the past 3-5 years.

Salary Range
$65,000 - $85,000
No bonus

Relocation
$7,500 as move reimbursement without flexibility

To Apply
youngcq@mail.amc.edu

The Central Florida Health Alliance has an immediate opening for a Management Engineer within the newly formed Operational Performance Services team. The Central Florida Health Alliance consists of two hospitals: Leesburg Regional Medical Center and The Villages Regional Hospital.

Position Description

This position will report to the system's Performance Advisor and will support management and administration by serving as project manager and facilitator for identified productivity improvement, labor management, process redesign, and clinical and operational improvement initiatives. Position utilizes Industrial Engineering solutions, Lean, Six Sigma and Project management tools to implement new/redesigned processes. Processes are designed to optimize productivity, operational efficiency, service excellence, clinical outcomes and patient safety. Educates and trains leaders in process improvement, productivity enhancement, and lean/six sigma methods to project teams and management staff. Works with diverse groups and serves as a dynamic change agent and assertively assists process owners in the implementation and achievement of agreed upon goals.

Conducts process improvement studies to ensure that either cost is being reduced, customer service improved, job satisfaction increased or new efficiencies gained. Collects data and trains others on data collection as required. Analyzes data in various ways to determine trends, root causes, calculate various times, etc.; converts data into information needed for administration and management to make informed decisions regarding process changes. Facilitates groups assigned to improve various processes. Develops creative solutions to problems associated with processes throughout the hospitals, and presents these solutions to appropriate staff, management and administration.

Minimum Qualifications

Bachelor's degree in Industrial Engineering, Management Engineering, or a related field. Two years experience in health care operations improvement. Working knowledge of process improvement methodologies in the healthcare setting. Lean or six sigma experience preferred. Excellent interpersonal and organizational skills.

Central Florida Health Alliance

Leesburg Regional Medical Center (LRMC), located in beautiful Lake County, Fla., just 40 miles northwest of Orlando, is now known as a regional medical center specializing in selected tertiary services, such as open heart surgery with neurosurgery having been added in the fall of 2001. Although LRMC has grown as the area has grown, there still remains that friendly family feeling.
The Villages Regional Hospital (TVRH), located in The Villages, Florida, recently completed a $65 million expansion that tripled the number of beds from 60 to 198, added three more floors to the hospital, and resulted in an expansion of cardiac services from LRMC to create The Villages' first, hospital-based cardiac catheterization suites. Physicians on both medical staffs, representing more than 30 specialties, have used their own unique talents and expertise to raise the level of excellence of many of our programs. The hospital provides comprehensive medical services with 198 medical and surgical beds, a twelve-bed intensive care unit, state-of-the-art surgical suites, a radiology department featuring filmless computer imaging, pharmacy, clinical laboratory and a full service emergency department.

Leesburg Regional Medical Center and The Villages Regional Hospital are building healthcare excellence in our community, winning national acclaim for the quality of our care, facilities and people. LRMC has been named Florida's only "Hospital of Choice", and along with The Villages Regional Hospital, was named the #1 Company for Working Families in Central Florida by Sentinel Communications for the past two years. The two hospitals were also named 4th in the Nation by AARP's "Best Employers for Workers 50 & Over" and the Nation's Only Hospital System to receive "BreakThrough Award" for Workers Over 50 by Civic Ventures/MetLife Foundation.

LRMC's open heart program is ranked 2nd in the state in volumes, according to the Agency for Health Care Administration. TVRH was recently Florida's only 100 Top Hospital-Benchmarks for Success by Solucient, and was named a 2006 CareScience Select Practice National Quality Leader Hospital, designated in the top 1% of hospitals nationwide for excellence in quality and efficiency. VHA Inc., a national health care alliance, also recognized the hospital with a 2007 VHA Leadership Award for Clinical Excellence, honoring the hospital for meeting or exceeding national performance standards for clinical care.

Job Description

Quality Director will provide the strategic direction and technical expertise in the development and implementation of quality systems that will allow our company (small manufacturing company) to provide superior quality parts to our customers. While we are currently ISO certified, this individual will continue to develop, modify, and maintains quality standards for products and processes.

Scope/Supervision and Interaction:

Reports to President. Interfaces with Product Engineering, Manufacturing, Purchasing and customers.

Essential Functions

• Design and implement a robust quality system to build quality into our process.
• Lead team of Test Leaders and Test Engineers to execute and complete assignments.
• Interviewing, hiring, training; planning, assigning, and directing work; performance management, employee coaching, developing and mentoring; sharing of departmental performance and accomplishments.
• Acts as the primary contact for customers and external certifying agencies regarding system and quality inquiries, audits and investigations. Conducts quality-related customer and vendor visits and contacts as required.
• Complete ISO audits and certification as well as ASME reviews and updates.
• Leverage expertise on quality initiatives, Six Sigma methodology, and Root Cause Analysis processes to improve quality and reduce cost.
• Create, communicate and drive a clear operating and prioritization for the team.
• Track Key Performance Indicators including but not limited to; on-time delivery, product quality, scrap rates, etc.
• Provides input on quality to product development teams.
• Develops and initiates programs along with Director of Supply Chain to improve supplier quality performance.
• Writes training material and conducts training sessions for the operations floor on quality control activities.
• Manages Production Approval Process (PPAP), Advanced Product Quality Process (APQP), and document control.
• Assesses quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements various methods and procedures for inspecting, testing and evaluating the precision, reliability and accuracy of products, processes and production equipment.
  

Qualifications

• Bachelors degree (BS) in Engineering or a related discipline.
• At least 3+ years of experience in a leadership position within a team of quality professionals.
• American Society for Quality certification required.
• Thorough knowledge of state-of-the-art inspection and quality inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
• Ability to effectively communicate and present information to team members, team leaders and top management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Experience with Lean Manufacturing desired.
• Experience in maintaining and improving and ISO 9001-2000 quality system.
• Six Sigma training; Green or Black Belt is desired.

For further information or to submit a resume, please contact: Julie Wulff at jwulff@supplywisesolutions.com

or call 314-596-0200.

Yakima Valley Memorial Hospital is located in beautiful Yakima Valley Washington and is seeking a Lean-Six Sigma Program Manager - Black Belt to start a new program: Q-Plus.

The following is a position summary, all interested candidates should contact russ.myers@yvmh.org.

Job Qualifications:

1. Has ability to integrate Lean/Six Sigma principles and tools into work processes.
2. Bachelor's degree required. A master's degree in healthcare, quality management or related field is also preferred.
3. Has at least three - five years of progressive leadership experience.
4. Candidate has a minimum of three to five years of health care experience.

Job Summary:

• The Lean/Six Sigma Program Manager/Black Belt is responsible for leading the development and implementation of the Lean/Six Sigma process for Yakima Valley Memorial Hospital (YVMH) and its Family of Services (FOS).
• The manager is an experienced expert in the application of Lean and Six Sigma tools and techniques as well as culture change required to be successful.
• The manager is responsible for assisting in identifying and monitoring YVMH & FOS clinical and non-clinical outcomes using the measurement systems established, including data collection, analysis, correlation and dissemination of information to internal customers.
• The manager has significant experience in application of PDSA, Lean and Six Sigma tools and techniques with demonstrated success in leading teams that have accomplished significant process improvements and return on investment.
• Manager must be passionate about quality, have a track record of successfully improving performance, know how to lead transformation of a culture of quality and performance improvement and be a change agent.
• The manager is responsible for searching external databases and using data abstraction tools to produce meaningful analyses and correlation of data in simple, understandable graphic format for internal YVMH & FOS customers.
• Achieves a demonstrated ROI for projects completed and as a measured result of training in Lean-Six Sigma tools and methods.

Reports to: Vice President/COO

Revision Date: 11/20/07

Tenet Healthcare is seeking a Team Leader for its newly created Performance Management and Innovation (PMI) Department.

The PMI Team Leader will be responsible for actively leading working teams made up of hospital directors and personnel through the Commitment to Quality (C2Q) Transformation Process. This individual must facilitate problem identification (through analysis and interviews), solution development (through collaborative brainstorming and teamwork), and initiative implementation (action planning, process development and follow-up). This person will also be primarily responsible, along with other Team Leaders, for transferring these skills (analytics, meeting management, lean operations, etc.) to the hospital leadership and front line staff through training and coaching activities. The position functions very much like an internal consultant, since the vast majority of the work is done in a project setting on location at the various hospitals in the region.

The PMI Team Leader will be responsible for leading PMI teams composed of an ER Specialist; OR Specialist; Nurse Administration Specialist; Operations Administration Specialist; Imaging Specialist; Cath Lab Specialist; Case Management Specialist; Clinical Analyst; Operations Analyst; Pharmacy Specialist; and Productivity Management Specialist. PMI team members are responsible for driving operations projects in Tenet's hospitals to improve productivity and efficiency and decrease costs. The team is tasked with delivering a rapid assessment and a detailed roadmap for improvements relative to quality, service and cost management. The successful PMI Team Leader will have responsibility for managing the teams toward achieving production, profitable and effective goals in each of the facilities.

Other key responsibilities include providing support and guidance for baseline metric assessment; assisting with reports to senior management; completing assignments from the corporate program management office; and interviewing physicians.

For further details, please go to: http://tenethealthcare.com/TenetHealth/CareerCenter/ExecOpportunities
Keyword: PMI

or send resumes to executive.search@tenethealth.com

Responsibilities
The primary responsibility for this position will be to provide quality assurance support to business and manufacturing operations for active and potentially awarded contracts. Must be able to write and execute program quality plans, work with both engineering, supply chain and operations to deliver a quality product to customer.

Qualifications

• Six Sigma concepts
• 5S
• Lean manufacturing
• Knowledge of manufacturing operations and support role of quality assurance
• Ability to interpret engineering drawings and/or specifications
• Create documents to define processes and procedures
• Strong analytical skills
• Strong computer skills
• 5 years experience in a similar role
• BS Engineering or technical related discipline

How to Apply
Please submit resume via email to spimmel@drs-ssi.com