Posted on Thursday, September 25, 2008
Manager, Process Improvement and System Redesign - Chicago

ACCESS Community Health Network in Chicago, IL is seeking a Manager of Process improvement and Systems Redesign. Access Community Health Network is the nation’s largest network of community health centers. The mission of Access Community Health Network is to provide high quality, community-based health care to all who need it, regardless of ability to pay. This mission is carried out daily through caring services, committed staff and strong connections to the communities served. With 50 health centers in the Chicagoland area, ACCESS serves over 200,000 low-income, medically underserved individuals annually, bringing them comprehensive health services at an affordable cost.

The Manager position will report to the Director of Process Improvement and Systems Redesign. This position is responsible for leading and implementing process improvement projects throughout the organization and drive results-oriented improvement using Lean Six Sigma and other process improvement tools.

Core Responsibilities Include:

• Identify process improvement and systems redesign opportunities through the review and analys is of data, existing processes and practices.
• Lead Lean Six Sigma project initiatives throughout the organization.
• Assist project team with process flows for the implementation of the outpatient Practice Management and Electronic Health Record System.
• Guide and direct business unit leaders in the development and implementation of process improvement and redesign initiatives
• Leads multi-disciplinary process improvement efforts, collaboratively partners with department leaders to evaluate current levels of operational efficiency. Participates in the development of process improvement strategy and project plans.
• Support the organization’s ongoing efforts to prepare for the Illinois Lincoln Award for Excellence and Baldrige National Quality Award, as well as remain Joint Commission accredited.

Qualifications:

• Bachelor’s degree required. Masters degree preferred.
• Previous health care experience required.
• Black Belt training preferred.
• Minimum of five years business process consulting or process improvement experience including implementation of LEAN, Six Sigma or other process improvement methodologies and tools. Proficient with PC applications, including Microsoft Office, Visio and Project.
• Demonstrated experience in leading multi-disciplinary teams centered on quality, process and productivity improvement.
• Excellent communication and presentation skills; project management skills and training; facilitation skills; self motivated, able to function independently in an environment of limited or remote supervision; Comfortable in a demanding and rapidly changing environment.
• Ability to be assertive yet sensitive to business and organizational issues; Ability to collect, analyze and interpret both qualitative and quantitative data to draw appropriate conclusions; Ability to motivate others and overcome resistance; Ability to interact with all levels of management, including strong execut ive level communication s.

For additional information or to apply for this position please contact Jennifer Snow at snoje@accesscommunityhealth.net or Bessie Harris, Director of Process Improvement & Systems Redesign at harbess@accesscommunityhealth.net.

# posted by ASQ St. Louis @ Thursday, September 25, 2008